Woof Mix Return Policy
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a refund only
Staci Americas
RMA # 4001 Adler Drive Dallas , TX 75211 United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
cs@woofmix.org
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at cs@woofmix.org to obtain an Return Merchandise and include your proof of purchase, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return ten (10) days from the receipt of your item to process your return Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Returns are accepted only for unopened, unused products in their original packaging due to food safety and hygiene regulations. Opened, partially consumed, or expired treats are non-returnable and non-refundable.
● For defective, damaged, or incorrect items (e.g., wrong flavor shipped), provide proof such as photos or order details when requesting authorization—refunds or replacements will be issued at our discretion.
● We do not accept returns for reasons such as change of mind, pet allergies, or taste preferences, as treats are consumable goods. Always review ingredients for suitability before purchase.
● International returns may incur additional customs fees or restrictions; contact customer service for guidance.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: